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PUBLIC SERVICE COMMISSION
A Citizen Centric Public Service
Advert Details
Advert Number:
Organisation Advertising:
Designation:
*
Job Scale:
Area of Study:
Engineering; Arts; Hospitality & Tourism; Engineering
Minimum Award Requirement:
Number of Vacancies:
*
Terms of Service:
*
Experience required?
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Yes
No
Years of Experience Required:
*
For Serving Officers Only?
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Yes
No
Requirements for Appointment:
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For appointment to this grade, a candidate must have: (i) Kenya Certificate of Secondary Education mean grade C- or its equivalent with at least a C- in English and Kiswahili (ii) possess good oral and written communication skills in both English and Kiswahili; (iii) a Diploma in any of the following disciplines: Diploma in Telecommunication Operations, Customer Service, Public Relations, Communication Management, Event Management, Front Office or equivalent qualification from a recognized institution; (iv) a certificate in sign language from a recognized institution
Duties and Responsibilities:
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Duties and Responsibilities (i) connecting telephone calls for customers and responding to Citizens Service Delivery Contact Centre enquiries (ii) responding to customer enquiries and directing them to the respective destinations; (iii) implementing standards and procedures for corporate communication. (iv) capturing data of organized and scheduled corporate events; (v) drafting corporate events briefs for distribution to the Customer relations personnel; (vi) drafting initial information, education and communication materials for review; (vii) shooting, photographing and editing promotional, and other video material/content; (viii) registering participants during conferences, official visits, seminars and workshops; (ix) distributing hard copy and digital corporate publications; (x) disseminating of customer enquiries and complaints to relevant offices for action; and (xi) interpretation of sign language
Advert Date:
20/05/2026
Close Date:
*
20/05/2026